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AxVoice VoIP has designed VoIP services and features which hopefully compete with the more established VoIP providers. However, they have more steps in the ladder to go through before finally breaking on the pedestal. And indeed, they are taking giant steps. For instance, they have upgraded their $29.99 one time activation fee from $34.95 and shipping fee for $9.99 from $14.95. More upgrades and more advanced features would certainly make them a star from nowhere so to speak.
Features:
Axvoice provides service features which were categorized as value added services before. These services are still being charged by the traditional phone companies. These features can be managed online for the customers convenience. With Axvoice and a broadband phone service, these features can be enjoyed for free.
•Caller ID
•Do Not Disturb
•Call Waiting
•Blacklist
•Call Forwarding
•Caller ID Block
•Find Me Follow Me
•Call Transfer
•Fail Over Number
•Speed dial
•Anonymous Call Rejection
•Voicemail notification via email
•International Call Blocking
•Music On Hold
•Call Filter
•3-way Call
For minimum additional fee a customer can have:
•Virtual Number for $3.99 per month
•Toll Free Service $3.99 per Month, 2.99 cents per minute US coverage
$5.99 per Month, 4.99 cents per minute US and Canada coverage
•Authorization Codes: $4.99 one time set up fee
•Auto Attendant (1-5 options): $9.95 one time set up fee, $1.95 per month
•Auto Attendant (6-10 options): $9.95 one time set up fee, $1.95 per month
•Reprovision Phone: $4.95 one time charge
•Find Me Follow Me: 2 cents per minute
•Hunt Groups: $9.95 one time set up fee, $1.95 per month
•Extension Dialing/3 digit dialing: $9.95 one time set up fee, $1.95 per month
Plans Offered
AxVoice offers various residential and business calling plans which include the following:
1.Residential USA/Canada Calls to anywhere in the US & Canada for $19.99
Free calls to anywhere in the U.S & Canada
2.US/Canada 200 for $9.99
200 minutes to any where in the US & Canada
Calls charged at 1.5 cents per minute after the limit expires
3.Residential International for $24.99
Calls to 20+ International destinations , USA and Canada
4.Residential International Plus for $29.99
Calls to 35+ International Destinations, USA and Canada
5.Pay as You Go Pay for what you use for $4.99
6.Small Business Plan for $39.99 for businesses
1500 minutes to the USA and Canada
All plans include free in-network calls, basic and advanced features, virtual number and virtual portability.
Other Details:
Customer support regarding billing, sales and technical may be reached through email which is provided.
To Read More about AxVoice Phone Service, follow the link below:
AxVoice VoIP
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AxVoice Now:
April 12th, 2010 at 2:38 pm
Axvoice is a rocking VoIP service provider. I am a proud user of this service and has a residential plan that fulfills my requirements. I save huge money on international calls while using this plan. The support is classy and quick. Keep on good work.
April 13th, 2010 at 12:13 pm
NO CUSTOMER SUPPORT via telephone. only support via email.
April 29th, 2010 at 6:09 am
customer support via email, NO Phone support
NO 911/E911
Moneyback on only BYOD package
May 4th, 2010 at 3:26 am
I used to have a plan with them called Pay as You Go (Pay just for the calls you make). In order to use this plan, a deposit was required. I placed $20.00 in it. I used only $0.27 out of $20.00. When I canceled my account after a month, no one returned my deposit money back. I have made numerous attempts to get my money back but so far no luck. I sent e-mails and left messages on Axvoice tech-support (888-277-8647)and Axvoice Billing (212-933-9460) but so far I have not received a response from them. I also contacted Better Business Bureau and Federal Communications Commission and so far Axvoice doesn’t respond even to them.
I really regret having business with them and do not recommend them to anyone. In order to avoid my mistake, stay away from the company and do not spend a single cent on their products and services.
June 25th, 2010 at 11:36 am
I have been an Axvoice customer since about two months now and have not really faced any major issues as yet. For me, the best part would include not having to pay extra money for 911 services as this service is particularly not useful for me, hence, I don’t pay for it!