Comments on: Joi Phone

By: Lee McDaniel

Lee McDaniel — Wed, 26 May 2010 00:23:55 +0000

I have been using joiphone for almost 2 years. For the price it is grea,t far, far superior voice quality of Magicjack. The only problem I have had is losing service due to cable blinking or going off a few moments. You have power cycle modem, takes about 2 minutes. Also, do dont plug into wall, buy a good cordless phone with 3 or 4 handsets.

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By: Johnnie Estes

Johnnie Estes — Thu, 18 Feb 2010 16:18:35 +0000

I called Joi Phone January 19, 2010 and discussed signing up for their service. It sounded much too good to be true and I signed up for a year and paid the $301.90 via a credit card. This was done with the understanding that if the service was unacceptable to me and I notified them within 30 days I would get a complete refund. After reading the reviews on Joi Phone (22 reviews and 17 were 100% negative, with 2 positive) I decided January 22, 2010 that I did not want to take a chance on Joi Phone as they do not refund money very well. This was within two days of talking with them the first time. They charged my credit card in less than 12 hours but so far (31 days later) they have NOT credited my account for the $301.90. I have disputed the charge on my credit card so I will NOT lose the money but Joi Phone seems to be running a business that is far less than legitimate and it would probably be a good thing if someone such as the BBB could check up on these people. I would strongly recommend that you DO NOT USE JOI PHONE and if you decide to try it be OVERLY CAUTIOUS!!

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By: Angelina Johnson

Angelina Johnson — Tue, 01 Sep 2009 19:43:08 +0000

My number has been suddenly change or canceled without notice 4 times!!!!! This is totally rediculous and causes signficant distress because I have people that this is the only way to contact me and otherwise they have to wait for snail mail 5-7 agonizing days to get an update while they wonder why the phone was cut off. I have had no compensation for this. No reimbursement for the days without service. I would geive the reliability rating a ZERO if I could. The sound quality is good, but you have to have a vaild phone number for that to work.

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By: Bill Ricker

Bill Ricker — Fri, 24 Jul 2009 23:38:27 +0000

Stay away from this company! Poor customer service, takes too long to get a response. Sound quality is bad. I was told over the phone while signing up for service that my number was transferrable. I also requested confirmation via e-mail that it was transferrable before signing up for service. After 4 months they have now told me it is not possible to transfer the number. I asked for a refund and cancellation of service. They cancelled my service but kept my full year subscription money. No refund because it was after the 30 day period. There is no way to cancel service after they confirm that they can't transfer your number. BAD BUSINESS PRACTICES!!!! DISHONEST

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By: Rich Reamer

Rich Reamer — Thu, 25 Jun 2009 15:00:10 +0000

OMG, stay away from these people!! Issue 1: Slow phone service -- after you dial any number, you wait a good 8-12 seconds before getting anything, ie "ringing or busy" Issue 2: Their "terms of service" say you have "unlimited usage" but they deemed that I was "abusing" the system -- and forced me to switch to a $34 a month business plan, or they would charge me a violation fee of $200. So I had to switch, nice. Issue 3: If you prepay or pay ahead, you WONT get any refunds past the first 30 days of service. Issue 4: Email ONLY contact to billing department, who is also slow in responding, about 2-4 days turn around. Plus you always get these "we already responded to email" messages also. Issue 5: Email ONLY contact to phone number transfer group, even worse slow or no response issue. Ended up dumping them for fios and phone service with verizon for $53 a month.

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By: John Z

John Z — Sun, 07 Jun 2009 21:22:59 +0000

Poor voice quality and dropped calls. Poor customer service (same man answering the customer service call claims to be somone else). Cancelled service, returned equipment and never got a refund of over $300.

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By: ralph hall

ralph hall — Mon, 18 May 2009 13:57:09 +0000

These are the worst people I have ever dealt with. The service was down numerous times. I could not get an answer to my e-mails. I cancelled my service & they tried to charge me for the next year. They are ether dishonest or stupid. P[EASE DO NOT PURCHASE THIS SERVICE & IF YOU DO DO NOT GIVE THEM YOUR CREDIT CARD #

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By: Jack Taub

Jack Taub — Sun, 17 May 2009 16:45:27 +0000

Joiphone stinks. If you have a problem, takes ages to fix. Closed one line and they keep billing me monthly. Took 5 hours to forward calls to different #. Stay away

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By: Walt

Walt — Fri, 01 May 2009 21:34:01 +0000

After 5 months, i can now say that the voice quality is just a step below the Vonage line that it replaced, and much better than my magic jack line. i have not had a single problem or had to contact joiphone for any reason, so i can not comment on the customer service. it did take several weeks to port my number from Vonage. i do believe that this is as good as it gets for the price!! and i have been very happy with the service.

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By: shahid malik

shahid malik — Mon, 20 Apr 2009 12:53:02 +0000

I think joi phone sucks. It"s been six weeks I got the service and still the joi phone can"t fix my caller ID. Every time I call someone it shows any name but my name.I"ll not recommend JOI phone to anybody.

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