Comments on: Lingo

By: joan

joan — Wed, 24 Jun 2009 20:43:29 +0000

Lingo has really sick customer service. Over the last 2 months I have spent hours on the phone talking to their representatives supposedly based in Philippines, to get an issue resolved. I have been put through really long hold times trying to get to speak to someone who can help. All I get is talk and no resolution. Worse still they hang up the phone when they cannot help me. I am sick and tired of this and have decided to move back to my earlier VOIP provider - Vonage. Hope the management of this company wakes up and does something before more customers leave.

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By: short

short — Wed, 24 Jun 2009 20:30:26 +0000

I COULD NOT AGREE MORE WITH WHAT HAS BEEN WRITTENABOVE. THESE GUYS HAVE GONE FROM BAD TO WORSE NOW. THE WAIT TIMES ARE HIGH AND THEN YOU ARE HUNG UP ON. MOST OFTEN THAN NOT YOU WOULD NOT GET RESOLUTION TO YOUR PROBLEM IN ONE GO. DIFFERENT PEOPLE GIVE YOU DIFFERENT STORIES. GIVE THEM TRAINING SO THAT THEY DO NOT WASTE OUR TIME BY GIVING US RUNAROUNDS.

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By: marilyn ehline

marilyn ehline — Tue, 02 Jun 2009 17:51:35 +0000

The letter I received informing me I needed to send in a Letter of Authorization does not have the correct instructions of how to get to the letter on the website. The support page does not have a reference to the letter. To get to the letter you must login. Problem: can't login because you have not password because you have not yet completed the letter of authorization. I had to call for the default password. Then, when getting to the correct support page the words "Letter of Authorization" so not appear. Instead you see eLOA. Now, could you make this whole process easier, or be clear in the letter requesting the Letter of Authorization what the correct process is to get to the Letter. It took me almost 30 minutes to get help including the time with the support staff.

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By: A customer

A customer — Tue, 12 May 2009 17:07:07 +0000

ONE OF THE WORST CUSTOMER SERVICE THAT ONE CAN HAVE. NO ACCOUNTABILITY. TOTALLY CHEATER. FOR LAST TWO MONTHS THEY ARE NOT GIVING CREDIT BACK. ARE THERE ANY LAWYER WHO CAN HELP ME OUT. THESE CUSTOMER SERVICE TEAM IN PHILIPPINES IS TOTALLY PIECE OF CRAP.

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