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Vonage is the name in VOIP service. It rules a tremendous percentage in the VOIP market. As a VOIP service provider, it prides itself of the voice quality which is at par or oftentimes better than the traditional phone lines. Rates offered by Vonage are also reasonable and very much affordable. It is worth the outlay with good customer service providing online and phone support. 911-call routing is also provided.
Features:
Vonage has the following list of features and add-ons just like one’s ordinary local telephone company. Aside from Call forwarding, call waiting, voice mail, Vonage provides other special features. These are all for a minimal charge. The add-on facilities are the following:
Virtual Phone Number:
A secondary number with any available area code may be set-up for your primary Vonage line. This gives access to receive calls from outside the local calling area for the amount of a local call. This add-on is only for $4.99.
Soft Phone:
Vonage service has also opened the portal of Softphone. Vonage Softphone may be downloaded. These allows a PC or a laptop to be used like a complete telephone facility with upgraded services. Vonage Softphone screen-based interface provides services like picking-up voicemails, call-forwarding, caller id display, making and receiving calls.
Toll Free Plus:
You can avail a Toll-free number with Vonage. This is for a cheap amount of $4.95. There is a 100 free incoming minutes every month. For every additional minute for only 4.9 cents.
General Features:
Vonage offers general features like voicemail, three-way calling, speed dial, call forwarding, call waiting, caller id with name, call return, international call block, call transfer, click 2 call, repeat dialing and many more. These services may not be available with other VOIP services provider.
Plans Offered:
Vonage packages are specifically designed to address the middle-earning group and small business enterprises.
The Basic plan provides 500 minutes of call to anywhere in the US, Canada and Puerto Rico. This is for only $14.99 per month.
The Premium Unlimited Plan offers unlimited call to anywhere in the US, Canada and Puerto Rico. The plan is only $24.99 a month.
The Small Business Basic Plan gives access to 1500 minutes of call to anywhere in the US, Canada and Puerto Rico. It comes with a fax line and other free features. This is only for $39.99 a month.
The Small Business Premium Unlimited Plan comes with unlimited call to the US, Canada and Puerto Rico. Coupled with a fax line, a list of other free features are also provided for only $49.99 a month.
Recently, Vonage introduced Vonage Pro. This plan offers unlimited local and long distance calling anywhere in the US, Canada and Puerto Rico. Free calls to landline phones in Italy, France, UK, Spain and Ireland. All this for only $34.99/month. It also comes with 25 calling features like call waiting, voicemail and caller ID. Vonage companion, Vonage visual voicemail and 411 directory assistance.
Customer Service:
Vonage is proud of its online customer service and customer support over the telephone. No matter how fast the customers are growing in number Vonage customer service and support are always available. There may be times when one has to go through series of instructions through the IVR, however, Vonage continually updates its office with people and training to perfect the services.
Other Details:
Although Vonage does not have an annual contract, it charges a cancellation fee of $39.99 if the account is cancelled after the initial trial period of 30 days and before the end of one year. Vonage does not charge for cancellation made within the first 30 days or after 1 year of service.
Vonage currently offers 1 month free.
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Vonage Now:
May 22nd, 2009 at 10:44 pm
There are many choices for VoIP service, don’t settle for the worst by using Vonage. See comparison
sties such as http://www.voipreview.org/service.all2.aspx?serviceType=1 http://www.e-wisdom.com/long_distance/voip.html?r=25 etc.
Here is my experience:
1. Poor quality. During the first 3 weeks, I had problems that couldn’t dial out when I needed to make calls. You hear a dial tone, but after entering the number the line goes silent. At the same time, people called my number heard a recorded message “the number you dial is no longer in service, please hang up…” I contacted their tech support. They told me that my 2-line phone is not compatible with their service and wanted me to replace my phone first before further support. Does this sound logically to you?
2. Vonage bills the service charge starting on the date you sign up an account, not the date their service is available. It takes a week or more for their equipment (telephone adapter) to arrive and for you to install it properly. During this time, you pay them for no services.
3. The 30-day money-back guarantee starts on the date your account is established, not the date you start using their services. Vonage even listed a phone sex service number on their policy website when I tried to contact them to cancel the service. I got burned by this and they charged me $119.98 for early termination plus one month of service that I didn’t use.
4. I made a formal complaint and billing dispute by writing them a letter. It took them over 7 weeks to respond my complaint. Hopefully you won’t come to this. But is this the kind of customer service you want for your phone service?
I had years of good experience with AT&T CallVantage before switched to Vonage (AT&T discontinued their residential VoIP service recently). Then I paid Vonage over hundred dollars and hours of my time on writing letters and on the phone for humiliation and no phone services. My mistake was blind by their commercial without doing research and comparison. I hope that you can learn from my experience and shop for a better VoIP service provider for your need.
July 13th, 2009 at 7:43 pm
Their advertising stated “No Equipment cost”. When you try to cancel the service, they said there is $79.99 equipment’s recovery fee for the equipment which was supposed to be provided at no cost to begin with. I told them, recover mean to recuperation. Therefore, if they provide me their mailing address, I will return the equipment which will invalidate their recovery fees. They refuse to allow me to return the equipment and insisting in charging me the recovery fee instead.
When I enrolled, I was told that this was supposed to be a month to month service with no contract. However, when I try to discontinue the service, they said this was a 2 year agreement. When I argued back and told them that it was a month to month agreement, they changed the story. The story is now, my service was based on a month to month agreement, however, if I discontinue my service before the 2 year period, I will be charged disconnection fee plus equipment recovery fees for the equipment that was advertised as “Provided at NO COST” to consumers.
Bottom line is, they falsely tricking consumers into a 2 years contract and charging consumer a hidden equipment fees.
This clearly is a false advertising practice and considered as a scam to get money out of consumer. BEWARE! And do yourself a favor, DO NOT SIGN UP WITH VONAGE! You WILL be sorry!